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Refund Policy

Refund & Return Policy

At AysinStore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process. Please read the policy below to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility:

  • You may request a return within 7 days of receiving your order
  • The product is damaged or defective
  • You received the wrong item
  • The item must be unused and in original packaging

2. Non-returnable Items:

  • Customized or personalized products
  • Items purchased during sale or clearance
  • Products damaged due to customer misuse

3. Refund Process:

  • Once we receive and inspect your return, we will notify you
  • If approved, refund will be processed within 7 business days
  • Refund will be credited to your original payment method

4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

5. Damaged or Defective Items:
If you receive a damaged product, contact us within 48 hours with clear photos at contact@aysintech.com.

6. Cancellation Policy:
Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

7. Contact Us:
For any queries related to returns or refunds, contact us:
📧 contact@aysintech.com